Q: How is the price of propane gas determined?
A: As with any fuel, propane price fluctuation depends on a number of factors mainly tied to supply and wholesale costs. Prebuy plans can help control these.

Q: How does the cost of propane gas differ from that of other fuels?
A: Normally the propane gas company owns the tanks and regulators. Therefore, the price of propane may include a charge for use and maintenance of equipment. For other fuels, the customer owns the equipment and the price covers only the fuel.

Q: Why do prices vary from one dealer to another?
A: Propane dealers operate in a competitive marketplace and prices may vary among companies. Transportation costs contribute to geographic variations in price.

Q: Are your heating oil prices competitive?
A: Yes. We buy in large quantities, which means a lower cost for us, and a lower price for you. That said, it’s also important to remember that our prices may not always be the lowest in our market, but we offer you advantages that fuel discounters don’t, such as delivery and repair techs on call for you, 24 hours a day, 7 days a week.

Q: Is propane gas a safe fuel?
A: Yes, when used properly. Although propane gas is naturally colorless and odorless, propane has an odorant added to give it distinct rotten-egg smell to help you quickly notice leaking gas. If you smell gas, leave the area immediately and call us or 911 from a safe area. Stay away until help arrives.

Q: Can you use propane gas with all appliances?
A: Some appliances are specifically manufactured to use propane gas. Some may be converted from natural gas to propane use. Mobile or manufactured homes and recreational vehicles must use appliances, such as water heaters and heating equipment, that are approved by the American National Standards Institute for propane use (each appliance should have a manufacturer’s label for its intended use). Also, air intakes are necessary when using propane appliances in these homes, but are not required for standard housing equipment. You can always contact us for more details. An important note: Do not change the air supply to the appliances in your home. Always follow the manufacturers’ guidelines.

Q: Do you require a credit application prior to delivering fuel?
A: Yes. It is now common practice for any company that grants credit to request a credit application from customers.

Q: How do I know when I am due for a delivery?
A: If you are on an automatic delivery, we will know when to fill your tank. We monitor your consumption and refill your tank(s) accordingly. If you are on will-call delivery you should call to schedule a delivery when your tank gauge is at 30% for propane and at TK% for oil.

Q: What happens if I run out of propane?
A: Close all propane tank or cylinder supply valves and call us.

Q: How can I tell if I have a gas leak?
A: Propane has a distinct rotten-egg smell to help you quickly notice leaking gas. If you smell gas:

  • leave the area immediately
  • avoid all flames or sparks—including lights, appliances, phones or cell phones—which could ignite the gas and trigger an explosion
  • if you can, shut off the gas at the main valve on your tank—turn the valve clockwise
  • call us, or 911 from a safe area
  • stay away until help arrives

It’s recommended that you purchase a propane gas/carbon monoxide detector and install it in accordance with the manufacturer’s instructions. Call us for additional information.